FAQs

1.Q: How do you care for Virgin natural Brazilian Hair, Malaysian Hair and Indian Hair hair extensions?

A: Because this is 100% human remy hair you would care for this hair just as you would your very own. Wash and condition it regularly. You can blow dry, but we recommend drying the hair by either sitting under a hair dryer or when possible let your hair air dry. Here is a tip, for achieving loose curls with out heat; try braiding your hair up at night. Be sure to tuck your in a scarf or bonnet of some sort - the result will be curls that last whole day.

2.Q: What is remy hair?

A: Remy hair is collected in a manner that keeps all of the strands in one direction from root to tip. Remy hair extensions are stronger, healthier and tangle free as compared to non-remy hair. This hair may have undergone a process for texture. This hair can be used for multiple installations.

3. Q: How often should I wash/shampoo my Virgin Natural hair?

A: Wash it as often as you like and condition when possible, remember this hair is very strong and durable. We recommend that you shampoo your extensions at least once a week. Be careful to pay attention to your natural hair underneath, making sure to dry it properly to prevent mildew.

4. Q: Where does Marrika's hair come from and is this hair really natural Remy?

A: Marrikas hair is 100% real virgin natural Brazilian Hair, Malaysian Hair and Indian Hair hair extensions comes directly from donors in South America and Asia. We ONLY sell authentic 100% human remy hair. Our hair is the best on the market and will last the longest BECAUSE we ONLY sell NATURAL, virgin, remy, full cuticle, 100% real human hair. Unlike other hair sold on the market, Marrika's hair is unprocessed with all of the cuticles intact and running in the same direction. This prevents tangling, matting and severe shedding. It comes from single source donors and contains no animal or synthetic hair at all. Our hair is homogeneous in origin and color, and naturally thick and beautiful from root to tip.

5. Q: What is a machine made weft?

A: Machine made wefts are the most commonly made weft style. These wefts are made with a sewing machine and have been reinforced multiple times for durability. This style of weft can be cut for installation. Machine wefts are durable and do not have to be sealed, but to prolong the life of the weft, we recommend sealing before installation. Never sew through the weft during installation, for the weft can be damaged which will lead to shedding. Attach the weft with a looping or wrap-around stitch.

IMPORTANT:

If a weft has to be cut, please always user a weft sealer at both cut ends to prevent shedding.

6. Q: Will the hair look exactly like the hair in the picture?

A: The picture is to give an idea of our hair's texture. There will be slight variations between the hair you receive and the hair featured in the photo, since each hair bundle is collected from an individual donor. We will select hair bundles that blend well together for you so that you have a very similar hair weave hair install all round.

7. Q: How long will this hair last?

A: With proper care, this hair will last until you a long time - between a year and two years.

8. Q: How is the hair length measured?

A: Our straight hair is measured in its natural state, whereas, the wavy or curly hair is measured when stretched.You may want to add 4-6 inches when ordering a curly or wavy texture. Keep in mind your size and frame when deciding on a length. An 18" weave will fall longer on a person 5' 2" as opposed to a person 5' 11".

9. Q: Can the hair be dyed/coloured?

A: All of our hair products can be coloured or lightened. We highly recommend a colour preview test on a sample of hair to see how your new colour will look. Most importanly, use the services of a professional colourist to dye your hair extensions.

10. Q: How much hair is needed for a weave、

A:The amount of hair required depends on the look you want. Here is a simplified guide:


Full head sew in weave: Hair 10" to 16" long

200g (appx 7 ounces) = A   full head of extensions

(* Add an additional 50g if a fuller body of hair is required)

Full head sew in weave: Hair 18" to 24" long

300g (between 10 -   12  ounces)  = A full head of extensions

(* Add an additional 50g   if a fuller body of hair is required)


11Q: What forms of payment are accepted?

A: We accept T/T,Paypal,Moneygram,Western union, Master Card and VISA.

12. Q: How long does it take before an order is shipped and received?

A: Upon confirmation of a cleared payment, orders are processed within four business days. Orders are then shipped with an estimated delivery time of 3 - 4 business days for priority and  1 - 2 business days for express.

13. Q: Where can orders be shipped?

A: We Ship World-wide.

14. Q: What happens if an item I order is sold out?

A: Occasionally a tremendous demand will deplete our stock of a particular product. We will attempt to contact a client with information on out of stock items.We reserve the right to partially fill orders that contain out of stock products. We will provide a refund for any item that is not fulfilled.

15. Q: How is a sales representative contacted?

Please feel free to contact us via email, if you have a question, both before and after the sale. Our email address is info@topglamhair.com.

16.Q: How do I track my order?

A: You will receive an email with your tracking number announcing that your order has been shipped.


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